Performance Accountability and Quality
Since our inception in 1977, our organization’s focus has been on providing quality services that engage and satisfy its varied customers. While AHEDD sets goals based upon the expectations of sponsors and program participants, we are also committed to increasing the overall performance standard within the vocational rehabilitation industry.
Our definition of work is key to how we define our agency’s focus and expectations. At AHEDD, we use the term “competitive work” to refer to jobs that offer: wages consistent with earnings to persons with no apparent disabilities and similar job duties; job duties within an “integrated” setting (one that also hires individuals without disabilities); and earnings that are not continually subsidized by government funds.
Outcomes and performance are engrained in our culture and this productivity mindset factors into all facets of the organization including recruitment of new staff, annual performance reviews and our financial incentive program that supplements the wages of our Employment Specialists, Employment Coordinators and Area Managers. Since 2000, our agency has even utilized a secure, on-line computerized system to aid the agency in tracking our activity, evaluating our success, and generating invoices and reports. Read More